Frequently Asked Questions
Shipping Information
We offer flat rate shipping of $4.99, $7.99, and $11.99 on our subscription boxes that ship within the USA's 48 contiguous states. Other store item rates are based on weight and size. You have the option to select your preferred shipping method and carrier at checkout.
All orders are shipped within 1 week. All Subscription Box orders are shipped on or before the 15th of the month. If you order a past box with your sign up today, your box will ship within 1 week.
USA orders typically take 4-10 business days to arrive once shipped. Tracking will be provided by email once your order's shipping labels are printed.
We offer our products to the USA only!
Payment Information
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.
Your account will be charged within 24 hours of completing checkout. All Subscription Box orders are billed on the 1st day of the month.
Orders and Subscription Management
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel or skip an order, view, or pay an outstanding balance. You may not cancel or skip orders after they have been shipped.
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
Each box is a different surprise! Please check details for each on the Shop Tab.
Return and refund policy
- Subscription boxes
- Cut fabric yardage
- Custom T-Shirt subscriptions
- Downloadable patterns or products
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Block of the Month Programs
Once ordered your T-Shirt will be custom made just for you and can not be exchanged. However you can update your size for the following month by logging into your account!
Once ordered your Monthly Quilters Subscription Box and Quilters Block of the Month Club will be custom made just for you and can not be exchanged or returned. The Images seen are just examples. The items in your Box will be just as awesome!
Contact Us
hello@hotchocolatequiltcompany.com
